FAQ

Here are some of the questions we frequently get asked.
Don’t see your question here? Please reach out to hello@joinvirgil.com or (844) 991-0555.
About Virgil
General Questions
About the Therapy (Intensive Outpatient Program / IOP)
About the Medications Program
About Virgil
What services does Virgil offer?

Virgil is for anyone who needs support for managing mental health issues.

We offer three programs for mental health patients:

  • Therapy (Intensive Outpatient Program (IOP))
  • Medications
  • Therapy combined with Medications

More information about each program can be found below.

Virgil is not right for you if you need immediate medical intervention or your situation is life-threatening. To find out if one of our programs is appropriate for your particular situation, call us at 844-991-0555 or fill out this questionnaire.

Where is Virgil Available?
General Questions
What if I have to change my appointment time?
What is your refund policy?
What is your return policy?
My order was lost, damaged, or missing.
Is your packaging discreet?
Can you ship to a P.O. Box?
What do I need for my first appointment?
Do you accept insurance?
Can I use my HSA or FSA to pay for services?
How do I renew my prescription?
Can I change my dosage?
Are your clinicians licensed?
Do you charge rescheduling or cancellation fees?
Will I be charged if I do not show up to my scheduled first intake appointment?
How do I cancel my subscription?
How do I update my payment information?
About the Therapy (Intensive Outpatient Program / IOP)
What can I expect from the Intensive Outpatient Program?
Who is eligible for treatment in the IOP program?
Who will be involved in my treatment?
Do I have to do group therapy?
Does virtual treatment work for IOP programs?
Do I get to keep the Fitbit?
Is my information confidential?
Is IOP treatment covered by my insurance?
I’m trying to get my loved one into treatment, but they are resisting. What can I do?
About the Medications Program
What Mental Health Conditions do you write medication prescriptions for?
Who is eligible for treatment?
Who will I be working with on my treatment?
How much does it cost to enroll in this program?
Do you treat Schizophrenia, Schizoaffective or Psychotic disorders?
What if I have a mental health condition that is not listed?
How do I get my medication?